Your practice's IT,
in one secure place.

Client Portal Terms of Use

Effective date: November 2026

Agreement to these terms

These terms apply to the Viking Bros IT Client Portal at portal.vikingbrosit.com (also reached at computers.vikingbrosit.com), run by Viking Bros IT LLC ("Viking Bros IT", "we", "us"). By signing in or using the portal, you agree to these terms.

Who may use the portal

Only people invited by Viking Bros IT or by their practice may use the portal. Each person must use their own account. Do not share your sign-in with anyone, including coworkers.

Keeping your account secure

• Keep your password and your authenticator app private.
• Two-step verification is required for every account and stays on after a password reset.
• Tell us right away at (615) 903-5940 if you think someone else has used your account, or if you lose the phone with your authenticator app.
• After several wrong attempts, the account locks for a short time. This protects the account.

Acceptable use

Do not:

• try to get around sign-in, two-step verification, or the account lockout;
• probe, scan, or test the portal for weaknesses without our written permission;
• upload malware or harmful files;
• try to see another practice's information; or
• use the portal in a way that disrupts it for other practices.

Tickets and what you submit

You are responsible for what you type into tickets and what you attach. Do not include patient information unless we ask for it to fix a problem and it cannot be avoided. Do not attach passwords. We may remove content that breaks these terms.

Availability

We work to keep the portal available and accurate, but we do not promise it will always be available or free of errors. Device information is updated automatically and may be a few hours behind. For anything urgent, call us.

Your service agreement and BAA

Your practice's managed IT services agreement and the Business Associate Agreement (BAA) between your practice and Viking Bros IT control if they conflict with these terms, including on how protected health information is handled.

Our security measures support HIPAA Security Rule safeguards. They do not guarantee compliance or prevent every security incident. Each practice remains responsible for its own risk analysis, written policies, and staff training.

Our property

The portal, its design, and the Viking Bros IT name and logo belong to Viking Bros IT. You may use the portal only to manage IT support for your practice.

Limits on our responsibility

The portal is provided as a convenience to help your practice work with us. It is provided as is, and we do not make promises about it beyond those in your practice's managed IT services agreement. To the extent the law allows, Viking Bros IT is not responsible for indirect or unexpected losses from using the portal, and any responsibility we do have is handled under your practice's managed IT services agreement.

Suspending or ending access

We may suspend or disable an account to protect the portal, a practice, or its information, or when a person no longer works for the practice. A practice can ask us to remove a staff member's access at any time.

Governing law

These terms are governed by the laws of the State of Tennessee. Any dispute about the portal will be handled in the state or federal courts serving Middle Tennessee, unless your practice's managed IT services agreement says otherwise.

Changes to these terms

If we change these terms, we will post the new version on this page with a new effective date.

Contact

Call (615) 903-5940, Mon to Fri, 7am to 6pm CT, or email info@vikingbrosit.com. See also the Client Portal Privacy Policy.

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Need help? Call (615) 903-5940
Monday to Friday, 7 AM to 6 PM CT. Closed Saturday and Sunday.